P2VPNResources
Frequently asked questions
Find out how to connect, choose a route, pay for your subscription and see how P2VPN handles your data.
Getting started and devices
What is P2VPN?
P2VPN is a VPN subscription service. You receive a personal subscription link and use a compatible third-party client to connect your device to the available VPN servers.
How do I start?
48 hours after access is successfully issued, or 1 GB total (1,000,000,000 bytes), whichever comes first. One device; no balance charge. Install INCY (recommended) or Happ for your device. Open your subscription page in My account and add the subscription to the app you installed. Your main and backup subscription links grant the same access. Keep both private.
Can I use P2VPN on iPhone or iPad?
Yes. Use a compatible third-party client such as Happ or INCY, import your subscription and approve the iOS or iPadOS VPN configuration request.
Can I use P2VPN on Android?
Yes. Happ and INCY are compatible options for Android. Import the subscription, approve the system VPN prompt and check any per-app routing exclusions.
Can I use P2VPN on Windows?
Yes. Install a compatible desktop client such as Happ and import your subscription. Check whether system proxy or TUN mode is appropriate for the applications you use.
Can I use P2VPN on a Mac?
Yes. Use a compatible macOS client, import your personal link and approve the connection configuration requested by the system. Follow the instructions for your installed client build.
How many devices can I connect?
Choose 1–10 devices. One device costs $5 per 30 paid days; each additional device adds $1. The plan includes 500 GiB every 30 paid days. When all available traffic is exhausted, 100 GB are automatically added for $1 from your balance. Each subsequent purchase occurs only after the previous package has been used. Additional traffic spending reduces the remaining paid subscription time.
Payments and subscriptions
How can I pay?
Choose a cryptocurrency and network in My account. Follow the payment instructions and send the exact amount shown. Pay the network fee separately.
How do I renew my subscription?
To keep your access active, top up the shared balance in My account and wait for confirmation.
What should I do if my subscription has expired?
Sign in, top up your balance and check that your subscription becomes active after the payment is confirmed. If it stays inactive, contact support.
I paid, but access is missing. Should I pay again?
Do not send another payment. Wait for the payment’s network confirmation, then contact support if access is still missing. Include the transaction ID (TXID) so the payment can be investigated.
Servers and connection problems
Which VPN locations are available?
P2VPN operates across multiple countries and keeps adding locations. Each location has multiple servers with distinct IP addresses. Check your client for the current country list; the relay automatically switches to an available alternative when a route is blocked, and the technical team monitors the network 24/7.
Why is my VPN connection slow?
Compare your connection speed with and without the VPN, then try another server or connection method. Network conditions, congestion and route differences can affect speed. Contact support if the problem persists.
Why does Wi-Fi work differently from mobile data?
They use different networks and routes, with different signal conditions or restrictions. Test each separately and try another available method instead of expecting identical performance.
How do I change servers?
The relay automatically switches around blocked routes. If you want to choose a different country or connection method yourself, open your P2VPN subscription in the client, disconnect if needed, select another option and reconnect.
What if my subscription link will not open?
If your subscription page will not open, use the full backup subscription link in My account. If the page opens but the app does not, copy the full link into your VPN app.
Why does the VPN say connected when the internet does not work?
A connected indicator does not guarantee that a particular destination can be reached. Check that the internet works with the VPN disconnected. Then refresh your subscription configuration in the VPN app and try another route. Check client routing or per-app exclusions if only certain applications fail.
How do I update the server list?
Use the subscription refresh or update action in your client while internet access is available. This fetches current connection settings; it is different from paying for a subscription renewal.
Privacy, protection and help
What information does P2VPN use?
We do not track which websites you visit through P2VPN and do not keep records of those visits. We do not maintain a browsing history associated with your subscription. We use your verified email to manage your account, subscription and payments. Contact support@p2vpn.com for help.
Does a VPN make me anonymous?
No. Signed-in accounts, cookies, browser fingerprinting and information you share can still identify you. A VPN changes the route of included traffic; it does not erase your identity or activity from every service.
Does P2VPN protect DNS requests?
DNS handling depends on the client, imported settings and routing mode. The published information does not establish a universal DNS-leak guarantee. Check your configuration and ask support if you need help understanding it.
Can I use P2VPN on public Wi-Fi?
You can use it where the network permits a working VPN connection. Traffic inside an encrypted connection is protected between the client and VPN server. Continue to use HTTPS and avoid entering information into suspicious websites.
Can websites still track me while I use a VPN?
Yes. Cookies, browser fingerprinting and accounts you sign into can still link your visits. Changing your connection’s exit address does not stop these forms of tracking.
Are Happ and INCY P2VPN apps?
No. They are third-party clients maintained by their own developers. P2VPN supplies the subscription and server settings you import into a compatible client.
How do I check the connection or contact support?
Check the client’s connected status, open a website and test the apps you intend to use. If you need help, email support@p2vpn.com with your device, client version and redacted error details. Keep personal subscription links out of screenshots and public messages.